Quality Policy

AVIAM SL, a company engaged in interior maintenance, preservation and advice on dwellings, which gives its service directly to owners. Basing its activity on an innovative model, which tries to reply to the maintenance needs of dwellings that spend long periods of time unoccupied.

AVIAM SL is distinguished from the rest of the companies of the sector by its expert knowledge of Maintenance and Preservation. Its innovative service model is a reference and a pioneer in this area.

The Management of AVIAM SL maintains a clear commitment to giving quality services to its customers. In this line, it assumes the will to continuously improve the efficiency of its management system, by avoiding excessive formalisms and unnecessary bureaucracy. At the same time, it optimises processes to achieve maximum efficiency, by establishing the necessary controls to assure quality, speed and agility in our service.

AVIAM SL bases its commitment on the following basic principles of the Quality Policy.

We understand QUALITY especially as:

• Assuring full satisfaction of expectations by enhancing the adaptation of the services to the customers’ requirements.



• Meeting agreed times.



• Enhancing loyalty, which enables a lasting relationship to be established with our customers.



• Having suitable means to correct and prevent claims.



• Solvency in resolving any problems that might arise, with a short reply time.



• Internal and external communication capacity.



• Transparent information to our customers and suppliers.



• Generating a good working atmosphere and spreading this to our dealings with customers.



• Guaranteeing the technical quality of our human resources by continuous control and promoting their training, qualification, professionalism and dynamism as the main tools for service quality.



• Paying attention to technological evolution, promoting our firm commitment to apply new technologies and innovation.



• Support, continuous advice and rigorous follow-up in giving our services.



• Compliance with legal and regulatory requirements.

 

The AVIAM SL management declares its commitment to QUALITY through this Quality Policy. It will therefore provide all means that might be necessary in its application and agrees to set an example. Understanding that the introduction of the Quality Policy is the everybody’s responsibility, it considers the involvement and motivation of all personnel essential so that they might be recognised as members of the company.